Running a small business comes with enough challenges, and your phone system should not be one of them.
When I started searching for the best phone systems for small businesses, I was not interested in big brand names. I needed something practical with reliable call quality, easy setup, and tools that could keep up with a small, fast-moving team.
Phone systems today do more than handle calls. With cloud phone systems, VoIP options, and CRM integration, they help streamline customer service, manage remote teams, and cut costs.
In this article, I will break down the best VoIP for small businesses, which features to prioritise, how the top systems compare, and what to look for when choosing one for your business.
See also: Proven steps to start a successful business.
Key Takeaways
- A business phone system is a communication tool that manages calls, voicemail, and team connectivity.
- VoIP and cloud phone systems offer affordable, flexible options for small business operations.
- Look for systems with CRM integration, mobile apps, and reliable customer support.
- The right phone system improves efficiency, enhances customer service, and supports business growth.
What Is a Business Phone System?
A business phone system is a central communication tool that helps businesses manage how their team connects with customers, suppliers, and each other.
Unlike personal phones, it offers features designed for business operations, things like call routing, voicemail, auto-attendants, and team extensions.
When I first started, I did not think much about phone systems. But as the calls increased and my team grew, I realised we needed a better setup. That is when options like cloud phone systems and VoIP started to make sense.
They do not require expensive hardware, and they let you run your business from anywhere.
Today, even a solo entrepreneur can have a professional phone presence. With virtual phone systems, you can assign numbers, track calls, integrate with your CRM, and manage everything from your laptop or mobile.
Types of Phone Systems for Small Businesses
Not all phone systems are built the same. The right setup depends on your team size, budget, and how you operate, whether fully remote, office-based, or somewhere in between.
Here are the main types of business phone systems and how they compare:
| Type | How It Works | Best For | Key Advantages | Potential Drawbacks |
|---|---|---|---|---|
| VoIP (Voice over IP) | Uses the internet to make and receive calls | Remote or hybrid teams | Lower cost, flexible, mobile-ready | Requires stable internet |
| Cloud Phone System | Fully hosted online with access via apps and web dashboards | Small teams needing modern features | Easy setup, CRM integration, and scalable | Monthly subscription fees |
| Virtual Phone System | Routes calls from a business number to personal phones or apps | Freelancers and solo entrepreneurs | No hardware, very flexible | Limited advanced features |
| Traditional Landline | Uses physical phone lines and on-site PBX equipment | Older businesses with existing infrastructure | Reliable in low-bandwidth areas | High cost, limited features, not remote-friendly |
| Hybrid System | Combines VoIP with landline or mobile backup | Teams needing redundancy or transition setup | Reliable with built-in backup | More complex setup and cost |
What to Look For in a Small Business Phone System
Choosing the right phone system comes down to more than just cost and features. Here is what I focused on, and what every small business should consider before making a decision:
Simple Setup and User-Friendly Interface
Time is limited when you are running a small business. You cannot afford to spend days configuring a phone system or chasing support for basic issues.
The best platforms offer guided onboarding, pre-configured devices (if needed), and clear instructions. You should be able to go live within hours, not days, and manage changes without calling in IT.
High Call Quality and Reliable Service
Your calls are often your first impression. Lag, drops, or poor audio can cost you clients or sales. That is why it is essential to choose a system with a strong VoIP backbone and proven uptime.
Look for providers that use top-tier data centres, offer call failover options, and monitor network health continuously. If your internet is not strong, consider systems with automatic bandwidth adaptation or hybrid backup options.
Room to Grow Without Switching Platforms
Your needs will change quickly. What works for a 3-person team might feel restrictive once you grow to 10.
A solid business phone system should let you scale seamlessly by adding users, call groups, and features like SMS or call analytics without switching platforms. It should support both growth and reconfiguration, whether you are hiring or streamlining.
Seamless Integration With Everyday Business Tools
Manual data entry wastes time and leads to errors. A smart system integrates directly with your tools, CRM, helpdesk software, email platforms, calendars, and even accounting apps.
That means incoming calls can trigger customer records, notes can be saved automatically, and missed calls can log follow-ups in your workflow, without touching a spreadsheet.
Strong Mobile Support for Remote and On-the-Go Teams
Not all work happens at a desk. If your team works remotely, visits clients, or runs things on the move, your phone system needs a reliable mobile app.
Calls, messages, and voicemails should work just as smoothly on a smartphone as on a desktop. Features like call flipping from desktop to mobile, real-time notifications, and in-app messaging are essential in today’s mobile-first reality.
Solid Customer Support
When something breaks or you are rolling out a new feature, you need fast, competent help. That means access to live support, not just bots or email tickets.
Look for providers with 24/7 support, onboarding training, and dedicated account managers if you are scaling. Bonus points for platforms with searchable knowledge bases and active user communities.
Transparent Pricing With No Surprise Charges or Lock-In
Small businesses run on tight budgets. The right phone system should offer pricing that is easy to understand, with no hidden fees for basic features like voicemail or call routing.
Avoid platforms that lock you into annual contracts unless you are confident in the system. Pay-as-you-grow pricing with feature-rich base plans offers the most long-term value.
10 Best Phone Systems for Small Businesses
There is no shortage of phone systems on the market, but only a few stand out when it comes to meeting the specific needs of small businesses.
I have narrowed the list to options that balance cost, features, ease of use, and support, based on real-world practicality, not just specs on paper. Whether you are running a solo venture or managing a growing team, these systems are worth your attention.
1. RingCentral
RingCentral is one of the most feature-rich business phone systems available, and it is built with flexibility in mind. It offers voice calls, video meetings, messaging, and integrations with popular tools like Microsoft 365, Google Workspace, and Slack.
I found it particularly useful for teams working across multiple locations or time zones. The interface is clean, and the mobile app mirrors the desktop experience, which is great for teams on the go.
| Category | Details |
|---|---|
| System Type | VoIP / UCaaS (Unified Communications as a Service) |
| Ideal Business Fit | Small to mid-sized businesses with distributed or hybrid teams |
| Core Communication Tools | Voice calls, HD video conferencing, team messaging, voicemail-to-email, call forwarding |
| Advanced Features | Auto-attendant, call analytics, internet fax, multi-device sync, real-time call reporting |
| CRM & App Integrations | Deep integration with Salesforce, Microsoft 365, Google Workspace, HubSpot, and 300+ tools |
| Mobile Accessibility | Robust mobile apps (iOS and Android) with full access to call, message, and video features |
| Scalability | Easily scales from a solo founder to a full team across departments or locations |
| Pricing Structure | Starts at $20/user/month (Essentials plan, billed annually); higher tiers unlock more tools |
| Trial & Onboarding | 14-day free trial; onboarding webinars and live setup assistance included |
| Customer Support | 24/7 phone and live chat, knowledge base, and onboarding support for new users |
| Potential Drawback | May be overpowered for very small teams that only need basic calling features |
2. Nextiva
Nextiva stands out for its strong customer support, intuitive design, and all-in-one communication tools. It is built specifically with small and medium-sized businesses in mind.
What I appreciated most was how simple it was to set up, even with no technical background.
The system combines VoIP calling, team collaboration, video conferencing, and CRM features, making it ideal for businesses that want everything under one roof without needing multiple subscriptions.
| Category | Details |
|---|---|
| Company Name | Nextiva, Inc. |
| Official Website | www.nextiva.com |
| System Type | VoIP / UCaaS |
| Ideal Business Fit | Small businesses looking for reliability, ease of use, and built-in CRM tools |
| Core Communication Tools | Unlimited calling, video meetings, team chat, voicemail transcription, call groups |
| Advanced Features | Auto-attendant, call queueing, analytics dashboard, call recording, mobile and desktop sync |
| CRM & App Integrations | Built-in CRM, plus integrations with Outlook, Google Workspace, and Microsoft Teams |
| Mobile Accessibility | Dedicated mobile apps for iOS and Android with a clean, user-friendly interface |
| Scalability | Suitable for teams of all sizes with tools that scale as your business grows |
| Pricing Structure | Starts at $30/user/month with multiple tiers based on features and users |
| Trial & Onboarding | No free trial, but strong onboarding support and free setup help for new accounts |
| Customer Support | 24/7 US-based phone and chat support, live setup help, and a reputation for fast response times |
| Potential Drawback | CRM is not as advanced as standalone platforms and may be unnecessary if you already use another CRM |
3. Ooma
Ooma is a business phone system built for small businesses that need reliable call handling without a complicated setup. It works either with desk phones or entirely through the cloud, making it flexible for office-based or mobile teams.
You get core features like a virtual receptionist, voicemail, call routing, and conference calling, all packaged in a system that is easy to manage without IT help.
What makes Ooma stand out is its simplicity. You do not need technical skills to set it up, and once it is running, it just works.
It is best suited for small teams that want dependable performance and essential tools without paying for features they will not use. If your business needs a solid, no-fuss solution to handle calls professionally, Ooma delivers.
| Category | Details |
|---|---|
| Company Name | Ooma, Inc. |
| System Type | VoIP / Cloud Phone System |
| Ideal Business Fit | Micro businesses, solo entrepreneurs, retail shops, service providers |
| Core Communication Tools | Business number, call transfer, virtual receptionist, voicemail, conference calling |
| Advanced Features | Ring groups, call logs, mobile app access, call blocking, music on hold |
| CRM & App Integrations | Limited native integrations; works well as a standalone system |
| Mobile Accessibility | Ooma app available on iOS and Android with access to voicemail, call logs, and call routing |
| Scalability | Designed for up to 20 users; best for small operations rather than fast-growing teams |
| Pricing Structure | Starts at $19.95/user/month (no contract required); all core features included |
| Trial & Onboarding | 30-day money-back guarantee; easy self-install and phone setup guides |
| Customer Support | 24/7 US-based support, online help centre, and setup walkthroughs |
| Potential Drawback | Fewer integrations and advanced features, and is less suitable for remote or tech-driven teams |
4. Grasshopper
Grasshopper is a virtual phone system that gives small business owners a separate business number while letting them use their existing phone.
What I like about Grasshopper is how fast you can get started. You just need to choose a number, install the app, and you are ready to take calls.
You get features like custom greetings, call forwarding, extensions, and voicemail, all from your mobile or desktop. It is a great fit for anyone who needs to keep business and personal communication separate without adding complexity.
| Category | Details |
|---|---|
| Company Name | Grasshopper (a GoTo company) |
| System Type | Virtual Phone System |
| Ideal Business Fit | Freelancers, solo entrepreneurs, consultants, side hustlers |
| Core Communication Tools | Business phone number, call forwarding, voicemail, custom greetings, simultaneous call handling |
| Advanced Features | Extensions, voicemail-to-email, call transfers, multiple numbers per account |
| CRM & App Integrations | No direct CRM integrations; designed as a standalone virtual solution |
| Mobile Accessibility | iOS and Android apps that allow full access to calling, voicemail, and account settings |
| Scalability | Best for small teams or individuals; not designed for scaling beyond a few users |
| Pricing Structure | Starts at $26/month (Solo plan); flat monthly rate, no per-user pricing |
| Trial & Onboarding | 7-day free trial; setup takes minutes with number selection and guided configuration |
| Customer Support | US-based support via phone and email, plus help articles and tutorials |
| Potential Drawback | No advanced calling features or third-party integrations; limited for growing teams or complex needs |
5. Zoom Phone
Zoom Phone is a cloud-based phone system built into the same platform as Zoom Meetings. It gives small businesses a way to manage calls, voicemails, and team communication using tools many teams already know.
It is easy to set up, works across devices, and lets you switch from a phone call to a Zoom meeting in one click.
For businesses already using Zoom, it is a simple way to unify voice and video in one place, without learning a new system or paying for multiple tools.
| Category | Details |
|---|---|
| Company Name | Zoom Video Communications, Inc. |
| Official Website | www.zoom.us/zoom-phone |
| System Type | VoIP / Cloud Phone System |
| Ideal Business Fit | Small teams already using Zoom or seeking simple, unified communications |
| Core Communication Tools | Cloud calling, voicemail, auto-attendant, call queues, call recording |
| Advanced Features | Seamless switch from call to video, call delegation, analytics dashboard, and global call routing |
| CRM & App Integrations | Google Workspace, Microsoft 365, Salesforce, Slack |
| Mobile Accessibility | Full mobile and desktop apps with native call, message, and meeting functionality |
| Scalability | Ideal for startups to midsize teams; scales easily within the existing Zoom platform |
| Pricing Structure | From $8/user/month (US & Canada metered); various regional pricing and packages available |
| Trial & Onboarding | Free trial available with Zoom One; simple onboarding for existing Zoom users |
| Customer Support | 24/7 support for paid plans, in-app help, and extensive online resources |
| Potential Drawback | Best value is for teams already using Zoom; call features can be basic without add-ons |
6. 8×8
8×8 is a business phone system that combines voice, video, and messaging in one platform. It is built for small businesses that need reliable communication tools without spending big.
You can make and receive calls from anywhere, set up extensions for your team, and even manage support or sales lines, all from your computer or mobile.
It also offers built-in analytics, call recording, and global calling plans, which come in handy if you deal with international clients or remote staff.
| Category | Details |
|---|---|
| Company Name | 8×8, Inc. |
| System Type | VoIP / UCaaS |
| Ideal Business Fit | Small businesses with remote teams, international clients, or multiple communication channels |
| Core Communication Tools | Voice calling, video conferencing, team chat, voicemail, call forwarding |
| Advanced Features | Global calling plans, call analytics, call recording, auto-attendant, multi-device sync |
| CRM & App Integrations | Microsoft 365, Google Workspace, Salesforce, HubSpot |
| Mobile Accessibility | iOS and Android apps with full access to calling, messaging, and video meetings |
| Scalability | Easily scales from small startups to distributed teams and multi-location setups |
| Pricing Structure | Pricing varies by plan; businesses must request a quote to get exact costs |
| Trial & Onboarding | Free trial available; setup support and self-guided onboarding resources |
| Customer Support | 24/7 support, live chat, ticket system, and knowledge base |
| Potential Drawback | Slightly higher starting price; features can be overwhelming for very small or local-only businesses |
7. Phone.com
Phone.com is a flexible VoIP phone system designed with small businesses in mind. It offers affordable plans, a wide range of features, and the freedom to customise based on your business needs.
You can set up multiple extensions, manage calls through a web portal, and route calls to mobile devices, without complex hardware.
What makes Phone.com stand out is its mix of simplicity and control. It is ideal for small teams, remote workers, and startups that need professional features like call recording, voicemail transcription, and video conferencing, without overpaying for enterprise-level tools.
| Category | Details |
|---|---|
| Company Name | Phone.com, Inc. |
| System Type | VoIP / Cloud-Based Business Phone System |
| Ideal Business Fit | Startups, freelancers, and small teams looking for customisable plans and affordable pricing |
| Core Communication Tools | Voice calling, SMS, video conferencing, call forwarding, voicemail, and auto-attendant |
| Advanced Features | Call analytics, voicemail-to-email, call screening, number porting, hold music, mobile + browser calling |
| CRM & App Integrations | Limited direct integrations; works well with Zapier and Google Workspace |
| Mobile Accessibility | iOS and Android apps with full access to calls, messages, and settings |
| Scalability | Suitable for growing teams; easily add users, extensions, and numbers as needed |
| Pricing Structure | Starts at $15/user/month; usage-based pricing with add-ons for advanced features |
| Trial & Onboarding | 30-day money-back guarantee; online setup and support documentation |
| Customer Support | Business hours, phone and chat support, ticket system, and knowledge base |
| Potential Drawback | Some features require extra fees; fewer built-in integrations compared to larger platforms |
8. GoTo Connect
GoTo Connect (formerly Jive) is a cloud-based phone system that combines VoIP calling, video meetings, and messaging in one platform.
It is built for small to mid-sized businesses that want flexibility without sacrificing reliability. You can manage calls, set up call flows, and join video meetings, all from a single interface.
What makes GoTo Connect appealing is its all-in-one structure and ease of use. It includes unlimited extensions, call recording, voicemail-to-email, and integrations with major tools.
| Category | Details |
|---|---|
| Company Name | GoTo (formerly LogMeIn) |
| System Type | VoIP / Unified Communications |
| Ideal Business Fit | Small to mid-sized teams needing voice, video, and chat in one platform |
| Core Communication Tools | VoIP calling, video conferencing, SMS, call routing, voicemail, team messaging |
| Advanced Features | Auto-attendant, call analytics, custom call flows, call recording, number porting |
| CRM & App Integrations | Microsoft 365, Google Workspace, Salesforce |
| Mobile Accessibility | Fully featured mobile apps for iOS and Android |
| Scalability | Works well for both small teams and growing businesses with multiple users or departments |
| Pricing Structure | Custom pricing. Businesses must request a quote |
| Trial & Onboarding | Free trial available; includes onboarding support and admin tools |
| Customer Support | 24/7 support via phone, chat, and ticket system |
| Potential Drawback | No transparent pricing online; may be overkill for very small teams needing only basic features |
9. Freshcaller (now part of Freshdesk Contact Centre)
Freshcaller is a cloud-based phone system developed by Freshworks, tailored for small businesses that manage customer interactions regularly.
It is best suited for sales and support teams that want features like call queues, IVR menus, and live call monitoring, all without investing in traditional call centre hardware.
One of its biggest strengths is how smoothly it integrates with other Freshworks tools like Freshdesk, making it easy to track customer conversations in one place.
| Category | Details |
|---|---|
| Company Name | Freshworks Inc. |
| System Type | VoIP / Cloud Contact Centre Software |
| Ideal Business Fit | Customer support teams, sales teams, and remote-first businesses |
| Core Communication Tools | Inbound and outbound calling, call queues, voicemail, call masking, click-to-call |
| Advanced Features | Call monitoring, IVR, real-time dashboard, number management, performance analytics |
| CRM & App Integrations | Seamless integration with Freshdesk, Freshsales, HubSpot, and Slack |
| Mobile Accessibility | iOS and Android apps with real-time calling and call management features |
| Scalability | Designed to grow with teams, from startups to support-heavy operations |
| Pricing Structure | Starts at $15/user/month; tiered pricing based on features and usage |
| Trial & Onboarding | Free version, setup assistance and product walkthroughs included |
| Customer Support | 24/7 support via chat, email, and phone; strong documentation and community |
10. OpenPhone
OpenPhone is a simple, app-based business phone system built for startups, freelancers, and remote teams. It lets you set up a dedicated business number, manage calls and texts from your computer or phone, and collaborate with your team, all from one inbox.
What makes OpenPhone stand out is its clean interface and team-friendly features like shared numbers, call notes, and CRM integration.
If you are running a lean operation and want a no-fuss, mobile-first phone system, OpenPhone gets the job done without unnecessary complexity.
| Category | Details |
|---|---|
| Company Name | OpenPhone Technologies, Inc. |
| System Type | Virtual Phone System / VoIP |
| Ideal Business Fit | Startups, solo founders, and remote teams who need flexible, app-based communication |
| Core Communication Tools | Calling, texting, voicemail, shared inbox, contact management |
| Advanced Features | Auto-replies, call recording, internal notes, shared numbers, lightweight CRM tools |
| CRM & App Integrations | HubSpot, Google Contacts, Slack, Zapier |
| Mobile Accessibility | iOS and Android apps, plus a full-featured web interface |
| Scalability | Works for individuals and small teams; best for businesses up to 50 users |
| Pricing Structure | Starts at $15/user/month; simple plans with unlimited calling and messaging in the US and Canada |
| Trial & Onboarding | 7-day free trial; self-guided setup with responsive onboarding support |
| Customer Support | Email and in-app support, help centre, and detailed setup guides |
| Potential Drawback | Limited international calling; not ideal for businesses with complex phone needs or large call volumes |
A Quick Comparison Of the Top 10 Best Phone Systems for Small Businesses
With so many options available, it helps to see the essentials side by side. Here is a quick side-by-side breakdown of the top business phone systems covered, so you can find the one that fits your needs best.
| Provider | Best For | Key Features | Starting Price |
|---|---|---|---|
| RingCentral | Hybrid teams, remote operations | Voice, video, team messaging, CRM integration | $20/user/month |
| Nextiva | All-in-one business communication | VoIP, video, built-in CRM, analytics | $30/user/month |
| Ooma Office | Simple, desk-phone-style setup | Auto-attendant, voicemail, conference calling | $19.95/user/month |
| Grasshopper | Solo founders and freelancers | Virtual number, call forwarding, voicemail | $26/month |
| Zoom Phone | Teams already using Zoom | Cloud calling, video integration, global routing | $8/user/month |
| 8×8 | Businesses with international clients | Global calling, video, and team chat | Quote required |
| Phone.com | Cost-conscious startups | Customisable plans, SMS, conferencing | $15/user/month |
| GoTo Connect | Unified communications with video | Voice, video, messaging, analytics | Quote required |
| Freshcaller | Customer support and sales teams | Call monitoring, IVR, real-time dashboards | $15/user/month |
| OpenPhone | Mobile-first teams and freelancers | Shared inbox, call notes, team messaging | $15/user/month |
Key Trends in Business Phone Systems Reshaping Small Business Communication Today
Small business communication has evolved rapidly. Staying ahead means understanding how the latest trends are reshaping the way teams connect, serve customers, and scale operations.
Here are the most important business phone trends you cannot afford to ignore:
Cloud-Based Phone Systems Are Becoming the Default
Cloud-based phone systems have become the go-to for small businesses, replacing outdated PBX setups. This shift is driven by cost efficiency, flexibility, and ease of setup.
According to Forbes, over 60% of SMB workloads are already cloud-hosted, and the move is accelerating due to rising remote work demands.
Cloud systems like RingCentral and Zoom Phone allow small businesses to add users instantly, scale services up or down, and manage everything from a web dashboard, without hiring IT staff.
They also offer real-time backups and higher uptime reliability, which translates to fewer missed calls and better customer service.
AI Is Driving Better Call Management
AI is quietly transforming how small businesses handle calls and manage customer service. Features like real-time transcription, intelligent call routing, and automatic post-call summaries are becoming essential for lean teams that need to do more with less.
According to GlobeNewswire, AI-powered communication tools are growing at over 35% annually, as businesses look to automate routine tasks and improve call insights.
McKinsey reports that businesses using AI in customer operations experience 30–50% improvements in response time and cost savings. For small business owners, this means faster decision-making, fewer missed details, and the ability to serve more customers without expanding the team.
AI also enables predictive analytics, helping businesses forecast customer needs and streamline workflows.
Unified Communication Is Now the Expectation
Small businesses want simplicity without sacrificing functionality. That is where Unified Communications as a Service (UCaaS) steps in, combining calling, video meetings, team messaging, and file sharing into one centralised platform.
According to FinancesOnline, 81% of organisations are planning to use voice data analytics, a core part of UCaaS platforms.
This allows businesses to monitor team performance, understand client behaviour, and make faster decisions.
Mobile Access and Remote Flexibility Are Essential
The modern workforce is not tied to desks, and neither are business phones. Today’s systems offer full functionality through mobile apps, letting entrepreneurs and staff handle business calls, respond to messages, and check voicemails wherever they are.
This flexibility is crucial in a world where 28% of workers are now hybrid and 12.7% are fully remote, according to Forbes.
Tools like OpenPhone and Grasshopper allow businesses to stay responsive on the go, without needing separate hardware or additional mobile lines. It is a must have for startups, consultants, and service-based professionals.
Conclusion
Business phone systems have come a long way. Today, they are no longer just tools for talking; they are platforms for running smarter, faster, and more connected companies. Whether you need to streamline support, enable your remote team, or keep things simple as a solo founder, there is a system out there that fits.
The key is clarity. Know what matters most to your business, be it cost, features, mobility, or growth, and choose a phone system that works for where you are and where you are going.
In a world where how you communicate often defines how you are perceived, getting your phone system right is one decision you do not want to get wrong.
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Frequently Asked Questions (FAQs)
Which phone system is best for small businesses?
There is no one-size-fits-all answer. For all-in-one features and scalability, RingCentral and Nextiva are strong choices. If you are a solo founder or freelancer, tools like Grasshopper or OpenPhone offer simplicity without the overhead.
What is the best phone service for a small business?
If you are looking for reliability, ease of use, and strong support, Zoom Phone and 8×8 stand out. They combine VoIP calling with video, messaging, and mobile access, which is ideal for hybrid teams or service-based businesses.
What is the best softphone for a small business?
OpenPhone is one of the most intuitive softphone apps for small teams. It runs on desktop and mobile, supports texting, calling, and team inboxes, and integrates with tools like HubSpot and Slack.
What is the most used phone system?
RingCentral is one of the most widely adopted VoIP systems among small and mid-sized businesses globally. Its flexibility, strong integration ecosystem, and 24/7 support make it a market leader.
Do I need special hardware for a VoIP phone system?
No. Most VoIP systems work on your existing devices, laptops, smartphones, or tablets using an internet connection and a softphone app. Hardware like IP phones is optional, not required.
Can I keep my current business number when switching systems?
Yes. Nearly all reputable VoIP providers support number porting, so you will not lose your existing business identity when switching systems.
How much should a small business phone system cost?
Expect to pay between $15–$30 per user per month for most cloud-based systems. Prices vary based on features like call analytics, CRM integration, and international calling.
What is the difference between VoIP and traditional phone lines?
VoIP uses the internet to make and receive calls, while traditional lines use copper wires. VoIP is typically more affordable, flexible, and packed with features like voicemail-to-email and call routing.
Are there phone systems that work well with CRMs?
Absolutely. Systems like Nextiva, RingCentral, and Freshcaller integrate directly with CRMs like Salesforce, HubSpot, and Freshdesk, making it easier to manage customer interactions in one place.
